Poor Service

Moderator: TexasSleepguy

Poor Service

Postby TexasSleepguy » Thu Apr 24, 2008 4:32 am

Biologics near perfect record continues to decline. Customer service since the take over has reached an all time low.

I have tried to get service and tech support on the line to comment on the decline of service and the overall product.
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TexasSleepguy
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Postby Amykr » Wed May 28, 2008 3:18 pm

I am sorry to hear that but when I talked ot the XLTEK rep he stated that Biologics is going away. since the service you get now is XLTEK all i can say is good luck and stand your ground
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Postby Val » Wed May 28, 2008 8:38 pm

I have to agree... it's gone way down hill. I think we will be changing to a different system when we replace stuff soon.
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Postby Jayhawkhenry » Wed May 28, 2008 8:58 pm

We dumped our Biologic systems for Grass last year. We are very happy with the support and product from Grass. :D
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