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Any users?

PostPosted: Wed Jun 25, 2003 1:07 pm
by fdosleep
Thought I would see if any users of Cadwell are out there since all but five of the other systems have had comments posted.

Anyone out there wanting to discuss Cadwell?

PostPosted: Fri Jul 18, 2003 2:34 pm
by sleeptechnmi
not really worth the time.... from what I hear the software is quite good its just the support, hardware etc that is....... shall we say lacking.....

Worth the time..

PostPosted: Sat Jul 19, 2003 3:54 pm
by BillA
Sleeptechnmi,

Cadwell Labs is a U.S. based company (Kennewick, WA) that has been selling EEG and neurology equipment for over 20 years. We employ around 100 people. We have been in the sleep market place for nearly 5 years now.

Excluding other companies that have recently merged and integrated multiple companies together, Cadwell is the newest member in the sleep diagnostic market.

Our company is committed to building a support team for the long term. Five years ago we had only one person that provided application support for sleep customers, today we have seven people that field calls during the day. After hours calls are answered directly, we do not use an answering service. The owners of our company (John and Carl Cadwell) do not believe in using an answering service.

BTW: If anyone is interested out there, we are looking for another applications support person. Check our web page www.cadwell.com and click on About Us/Jobs to view the job posting.

Our software is good. We listen to our customers and release updates 1-2 times per year. Our own programmers do all the software development at our home office. Our hardware is powerful and custom built by our own engineers in our own factory.

I’ve noticed that you have made several posts regarding Biologics. Cadwell and Biologics have been friendly competitors for many years. We are very aware that the Biologics sleep system is rated number one by MD Buyline, if you glance down the list to see who is up and coming, you will see that Cadwell is number two on that list!

Best regards,
Bill Antilla, RPSGT
Senior Product Manager, Diagnostics
Cadwell Labs

PostPosted: Wed Jul 23, 2003 1:52 pm
by fdosleep
What specific problems have you had with the hardware and support? I think the software is good as you say. We have not had to deal with tech support during acquisition since we have had no problems with the equipment or software during the night. We have had some of the mini-jackboxes break and had no difficulty getting it fixed (we keep spares for such occurances).
As others have said throughout this site if you are shopping for a system get as many demo's as you can. Do not rush one of the most important aspects of your operation. If you have a system never pass up an opportunity to review other manufacturer's systems also, even if you are not in the market.

PostPosted: Wed Aug 27, 2003 2:25 pm
by sleeptechnmi
Bill,
Thank you for taking the time to post your thoughts, impressions, views etc. I imagine that you have, at the least, a financial interest in getting and making Cadwells name well-known and well thought-of. To that end I will not debate the merits of your tech support (and subsequent field support etc). with you as your very lively-hood is based on defending that point. As I stated in my e-mail and in other posts around this site; I have used over 9 equipment vendors over the past 14 years. Some of these companies I will never talk with again, let alone allow them to demo in my hospital. Others however have listened to what myself and other users wanted and tried to change/amend thier software accordingly. To your credit, I know that Cadwell has done this and done this well. My hats off to you on this point. However, as this is my opinion on the matter (and we all know what the saying is about opinions...) I have found tech support hard to reach and that there was a un-suitable failure rate for the amp (about 3 years ago). While undoubtably you have corrected what ever issue there was regarding the amp, I still hear from a dear friend (who uses and loves Cadwell) that tech support is an issue. Specifically, reaching and getting the right answer the first time. If you are as commited to change as you claim, then please take this not as a negative criticism but simply a challange to improve. For anyone else reading along for pure entertainment purposes, I personally like the Cadwell system and you would not be re-miss by inviting them in for a demonstration. Cheers!

PostPosted: Thu Jun 10, 2004 8:42 am
by j. Fry
Hello :wink: I am working in a sleep center that uses Cadwell,We really like it, it was an easy trasition for me I have used sandman and Alice 4.
I have never had trouble reaching tech support in the night.Which I am thankful for...
I would recoment it to anyone interested in checking it out.

Tech support

PostPosted: Thu Feb 03, 2005 4:34 pm
by MMMCKEN
I am new to Cadwell, and I only use the "Reader" software to score from my house. But I must agree with the comment made about the tech support lacking. I have only called during the day to get basic questions answered about using the software and I always get pushed to a hardware person, who has no idea how to answer my questions. The one time I did get a "software" person, she was not very easy to get answers from. I have worked in tech support, and I would never make a client work that hard, especially when told that I am NEW to this software. I am still using the software but I am reluctant to seek out extra contract to score on this system.

Just so you know, I have worked on the BioLogics, REMBrandt, Somnologica, and CompuMedics systems in the last 12 months. These are the systems I am comparing you too.

Call Me

PostPosted: Fri Feb 04, 2005 4:39 am
by BillA
MMMCKEN,

Call me anytime. I'm happy to help. You can reach me at 1-800-245-3001, extension 135.

PostPosted: Thu Oct 06, 2005 4:39 pm
by knbuie
I wanted to let you know that I have been a Cadwell user for about 6 years and have NEVER had a problem with support. Each time I have called they have been right there to answer my questions. I have used several different systems over my 16 years in sleep and have found the Cadwell system to be one of the easiest system to use. I have even called the company to tell them about things I thought could be made better and they have actually listened. I will be happy to talk to you about anything dealing with their system if you would like

Kevin Buie, RPSGT/RRT

PostPosted: Fri Oct 21, 2005 8:10 am
by DREAM TEAM TECH
OUR LAB USES CADWELL, AND I DON'T HAVE BEEFS ABOUT IT. HAD TO CALL THE SUPPORT CENTER A COUPLE OF TIMES WHEN WE FIRST OPENED, AND WAS ABLE TO SPEAK TO A TECH RIGHT AWAY FOR TROUBLE SHOOTING ISSUES AT THAT TIME, BUT AS FAR AS DEPENDABILITY, WE HAVE HAD NO PROBLEMS WITH CADWELL... :lol:

willing to discuss cadwell

PostPosted: Thu Nov 27, 2008 11:16 am
by filterqueen
Just a lonely night tech here. ready to talk anytime about cadwell email me at jenn@scottsdaleneuro.com

PostPosted: Sun Feb 01, 2009 11:07 am
by Sleepboi31
Cadwell has come a long way, specially with the Easy 3.. Interface feels like Windows vista just with out the bugs of vista.. : )

PostPosted: Tue Nov 26, 2013 8:52 pm
by Delta
I really like the ease of use with Cadwell system. My issue is with the inacurate reports that are generated with this system. Every report needs some type of manual mainipulation to line up the data. I am hoping they will adopt a word report SOON and throw the Quick report out the window!
We experience signal issues with the PTAFS and RIP belts.