Somnostar v11 - lost connection to amp during acquisition

Somnostar v11 - lost connection to amp during acquisition

Postby rpsgt244 » Sat Dec 02, 2017 7:36 pm

Just upgraded Somnostar software to v11. Randomly losing connection to amplifiers during acquisition, causing halt of data collection until amp is reset by either power-cycling the amp or the acquisition computer.
Anyone else experiencing this? Any help appreciated. Tech Support says to make sure no anti-virus or other network processes/software updates running, but we have confirmed with our IT that we are ok there.
rpsgt244
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Posts: 43
Joined: Thu Jun 16, 2005 3:52 am

Re: Somnostar v11 - lost connection to amp during acquisitio

Postby rpsgt244 » Mon May 13, 2019 2:21 am

Received a software patch from Sensormedics. One week now without the issue.
Installed V11 in October 2017, got the patch May 2019. One week without an amp drop during a study.
rpsgt244
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Posts: 43
Joined: Thu Jun 16, 2005 3:52 am


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